Frequently asked Questions
How can I shop through your website?
To shop from our website; Add the product(s) you want to buy to your cart. To purchase the products in your basket, first click on the "MY CART" link in the upper right corner, and then click on the "COMPLETE SHOPPING" button on the page that opens. If you have been a member of our site before; Log in with your e-mail address and password on the screen that opens. If you have logged in before this stage, this stage will be skipped and you will be directed to the next stage. If you do not have a membership on our site; Click the "CREATE ACCOUNT" button and fill in the requested information completely. To continue without becoming a member, click on the "GUEST SHOPPING" button. You can complete your shopping by entering your address and credit card information.
How can I learn the status of my order?
If you have created an order by logging in as a member; Click on the “MY ORDERS” tab on the “MY ACCOUNT” link. On the screen that opens, you can see the status of all your past and current orders. To examine in detail, you can click on the "DETAIL" link next to the relevant order.
Can I add a new product to my order after I create an order?
After your order is created, it is not possible to add any product to the order.
Can I cancel any product or entire order after I place the order?
Unfortunately, it is not possible to cancel any product or the entire order after your order has been placed.
How can I become a member?
When you click on the "MY ACCOUNT / REGISTER" button at the top of our site, our membership page will open. You can complete your membership process by completely filling out the form on the page that opens. You do not need to pay any fee for membership to our site.
Why should I become a member?
Quiprive.com members can benefit from many advantages;
You can easily be informed about the status of your orders.
You will be informed about innovations, opportunities and campaigns.
You can benefit from discounts specially defined for you.
Click to become a member.
Can I shop on your site without being a member?
Yes; You can do. You can shop on our site as a visitor without being a member. However, we recommend that you become a member in order to benefit from the advantages we offer to our members and to follow the special offers for you.
I forgot my password, what should I do?
When you forget your password, click on the "Forgot Password" link on the screen where you log in to create a new password. When you enter your e-mail address that you used while registering on our site, the link required to create your new password will be sent to your registered e-mail address. Your new password should be 6 to 8 characters long.
I want to change my password, what should I do?
When you want to change your password, first of all, your e-mail address and Login with your current password. Then click the "Change Password" button on the "LOGIN" tab in the "MY ACCOUNT" link. In the section that opens, you can change your password by first entering your old password and then your new password 2 times.
How can I update my membership information?
After logging in with your e-mail address and password, you can update all your membership information by clicking the "LOG IN" tab under the "MY ACCOUNT" link
How can I update my address information? ?
After logging in with your e-mail address and password, you can see, edit or add a new address to your existing addresses by clicking the “MY ADDRESSES” tab under the “MY ACCOUNT” link.
How can I cancel my e-newsletter, announcement subscription?
Click on the “LOGIN” tab under the “MY ACCOUNT” link. It will be enough to uncheck the box next to "I want to receive e-newsletters, campaign news and SMS announcements".
How can I get the e-newsletter, announcement sent to me?
To receive only e-bulletins and announcements via e-mail, you can send us your e-mail address from the E-Bulletin section at the bottom of our site. To subscribe to e-bulletins, announcements, you can tick the box next to the "I want to receive e-bulletins and campaign news" in the membership form while subscribing to our site. Newsletters and announcements will be sent to your registered e-mail address. You can cancel or restart this subscription at any time.
When you want to subscribe to newsletters, announcements and SMS later, click on the “My Subscriptions” tab in the “My Account” link. It will be enough to check the box next to the text "I want to receive e-newsletters, campaign news and SMS announcements" on the page that opens.
How can I cancel my site membership?
How can I choose the right size for me?
Here You can access our size chart and determine your size according to the measurements there.
How can I pay?
You can pay via credit card while shopping on our site. If you wish, we also have cash at the door and credit card payment options at the door.
Is it safe to pay on your website?
Your credit card information is only used when ordering from our website and is definitely recorded in the database. not held. This certificate is used worldwide for credit card security so that you can shop securely on our site.
Which credit cards can I pay with?
In your purchases on our site, you can safely use all credit cards supported by IYZICO. you can use.
How can I pay with a credit card?
You will be asked for your credit card information on the payment screen, and after you enter the information, this information will be securely transmitted to your bank for payment confirmation. Payments made by credit card are received at the time of approval.
I get an error on the payment screen, what should I do?
After entering and confirming your information on the payment screen, the transaction you made with your credit card may not be approved for various reasons. In this case;
- Check that your card is open for online shopping.
- Check if your card is available for use.
- Make sure your card has enough limit.
- Make sure you enter the required information about the card correctly.
- Check whether the expiry date of your card is valid.
- If you are using a virtual card, make sure your limit is sufficient
- Except for the above-mentioned cases, please get support from your bank.
Can I use the points on my credit card when making a payment?
When paying on our site, payment cannot be made with the points on your credit card.
Is VAT included in the prices of the products listed on the site?
The products offered for sale on our website are listed with their cash prices including VAT.
How many days will my order be delivered to cargo?
Your orders are prepared within 1-3 working days and delivered to the cargo authorities.
Will I be charged for shipping?
For domestic orders, shipping is free for all products.
Which shipping company do you ship with?
We ship with domestic cargo.
How can I return the product or products in my online order?
You can send the product(s) you want to return with the invoice and a sentence stating why you want to return it on the back of the invoice, free of charge, with the code YORTİÇİ KARGO 391345932 .
Baran Giyim Sanayi ve Ticaret Anonim Şirketi
Merkez Mah. Basak 1 Sok. Block D No: 2/A Şişli/Istanbul-Turkey
In how many days can I return the products in my online order?
If you are not satisfied with the product/products you ordered, you can return the product/products within 14 days from the date of receipt.
When will the refund of the product or products I return be made?
The conformity of the products reaching our warehouse to our return policy is examined. You will be informed by e-mail when your return is accepted and your refund is made by us. The canceled product amount will be notified to your bank within 2-5 working days to be returned to the credit card you have made the payment. If you paid by credit card, this information received by your bank will be reflected on your credit card statement according to the bank's working principles. You can get information by calling our Customer Service at 90 541 818 14 98 between 09:00 and 19:00 on weekdays.
Under what conditions can I return the products in my order?
According to the "Right of Withdrawal without Reason" article in the Consumer Law, it is the first fourteen (14) business days from the date you receive the product.
The following conditions must be met in order to return the product or products in your order. Otherwise, your return request will not be accepted.
You must make your return within 14 days. You must send it to us in its original packaging undamaged, unused, undamaged as a result of misuse.
The customer is obliged to return the product in the condition it was delivered to him. The product/products must be unused.
The labels of the product/products must be on the product and in undamaged condition.
You can also return the product you purchased within 30 days from the delivery date for any returns due to any defect arising from the product. The products you buy from our online store cannot be exchanged in our stores. Can I return the product or products I bought from your online store in your stores? The products you buy from our online store cannot be returned in our stores DOMESTIC CARGO 391345932 You can return it free of charge with code. Shipments with a counter payment sent with another cargo or without a company code are not accepted.
Can I exchange the product or products I bought from your online store in your stores?
Do I have to pay any fees when returning the product or products in my order?